1. Scope & Applicability
This Privacy Policy applies to all personal data collected, received, processed, stored, or otherwise handled by Mervin’s Transolutions (“we”, “us”, “our”) in any format, whether electronic, physical, oral, or digital. It governs how we manage personal data for website visitors, clients, individuals whose documents are processed for translation or localization, freelance translators, vendors, suppliers, and users of our services and communication platforms, and applies globally to all data handled by Mervin’s Transolutions, including data originating from India and other countries.
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2. Data Fiduciary & Data Processor Roles
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), Mervin’s Transolutions may act as a Data Fiduciary when we determine the purpose and means of collecting and processing personal data, including activities such as client onboarding, service inquiries, contract execution, billing and invoicing, and marketing communications. We may also act as a Data Processor when we process personal data strictly on behalf of our clients, such as translating documents provided by clients, localizing client content, and handling confidential materials. In such cases, we process data only in accordance with client instructions and contractual obligations.
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3. Applicability of Indian Data Protection Law (DPDP Act, 2023)
Mervin’s Transolutions is an India-based organization and processes personal data in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules and regulations issued by the Government of India. Where we process personal data of individuals located outside India, including those in the EU, UK, or Switzerland, we apply appropriate safeguards, contractual protections, secure transmission protocols, and international data protection standards to ensure lawful and secure processing.
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4. Definitions of Personal Data
Personal Data means any data about an individual who is identifiable by or in relation to such data, including but not limited to name, email address, phone number, address, identification numbers, professional details, billing information, immigration, legal, academic, medical, or corporate documents, IP address, browser type, device information, and communication records.
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5. Principles of Personal Data Processing
We process personal data in accordance with the core data protection principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability, and we remain responsible for ensuring compliance with applicable data protection laws.
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6. Purpose Limitation & Lawful Use
We collect and process personal data strictly for legitimate business and service-related purposes, including providing translation and localization services, responding to inquiries and service requests, preparing quotations and service proposals, executing contracts, delivering translated content, maintaining quality assurance and reviews, billing and invoicing, client support and relationship management, legal and regulatory compliance, website analytics and improvement, and marketing communications only with consent. We do not use personal data for unrelated purposes.
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7. Consent & Legitimate Use
We process personal data based on explicit or implied consent, performance of a contract, compliance with legal obligations, and legitimate business interests. Consent may be withdrawn at any time by using unsubscribe links or contacting us directly. Withdrawal of consent may limit our ability to provide certain services.
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8. Confidentiality of Client Documents
All documents and content submitted to Mervin’s Transolutions are treated as strictly confidential, including immigration records, legal documents, medical records, academic certificates, and corporate materials. We implement strict access controls, secure file handling systems, encrypted file transfers, non-disclosure agreements, and confidentiality clauses with freelancers and vendors to ensure that such documents are not reused, disclosed, or shared without client consent and are used solely for the requested service.
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9. Vendor / Freelancer Handling
We work with a vetted network of professional translators, reviewers, and vendors who are bound by confidentiality agreements, granted access only to project-specific data, required to use such data solely for assigned tasks, and obligated to follow secure file handling procedures and applicable data protection laws. We remain responsible for ensuring vendor compliance with our privacy and security standards.
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10. Onward Transfers & Cross-Border Data Transfers
As a global translation agency, personal data may be transferred to and processed in countries outside India. We ensure appropriate contractual safeguards, secure transmission methods, confidentiality obligations, and compliance with applicable data protection laws. By using our services, individuals consent to such cross-border data transfers.
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11. Cookies & Website Practices
Our website uses cookies and similar technologies to improve website functionality, analyze traffic patterns, and enhance user experience. Cookies do not collect personal data unless voluntarily provided. Users may disable cookies in their browser settings.
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12. Opt-Out & Withdrawal of Consent
Users may opt out of marketing communications, promotional emails, and newsletters at any time by using unsubscribe links or contacting us directly. Withdrawal of consent will not affect the lawfulness of prior processing activities.
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13. Rights of Data Principals
Under the Digital Personal Data Protection Act, 2023, individuals (Data Principals) may have the right to access their personal data, correct inaccuracies, request deletion, withdraw consent, restrict processing, and lodge complaints with appropriate authorities.
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14. Security Safeguards
We implement appropriate technical and organizational security measures, including secure servers, encrypted file transfers, access restrictions, confidentiality agreements, and periodic audits, to protect personal data from unauthorized access, misuse, loss, or disclosure. However, no system can guarantee 100% security.
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15. Data Integrity & Retention
We take reasonable steps to ensure that all personal data we process is accurate, complete, and kept up to date for the purposes for which it is used. We retain personal data only for as long as necessary to provide services, comply with legal and regulatory obligations, maintain business and accounting records, and resolve disputes or enforce agreements. When personal data is no longer required for these purposes, it is securely deleted or anonymized in accordance with our data retention policies.
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16. Grievance Redressal Mechanism
You may submit privacy-related grievances or inquiries to us at 📧 info@mervinstransolutions.com. We are committed to reviewing and responding to all such grievances within a reasonable timeframe in accordance with applicable law.
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17. Recourse, Enforcement & Liability
We are committed to resolving all privacy-related complaints in a timely and transparent manner. If you are not satisfied with our response, you may approach the appropriate regulatory authority or data protection authority in accordance with applicable law.
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18. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. Any revisions will be published on this page with an updated effective date, and your continued use of our website or services after such changes constitutes acceptance of the revised Privacy Policy.
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19. Contact Information
Mervin’s Transolutions
📧 Email: info@mervinstransolutions.com
🌐 Website: https://mervinstransolutions.com/